Refund policy
Return & Refund Policy
Last updated: July 15, 2026
At Otzar Goods, we stand behind every item we carry. If something isn't right, we're here to make it right.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused and in their original packaging. Items that show signs of use, damage, or are missing original packaging will not be accepted for return.
To initiate a return, please contact us at returns@otzargoods.com with your order number and reason for return. We will provide you with return instructions once your request is approved.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a full refund will be issued to your original payment method within 5–10 business days, depending on your bank or card issuer.
Return Shipping
- Defective or incorrect items: Otzar Goods will cover the cost of return shipping. Please contact us at returns@otzargoods.com and we will provide a prepaid return label.
- Change of mind or other returns: The customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.
Non-Returnable Items
The following items are not eligible for return:
- Items returned after the 30-day window
- Items that are used, damaged, or not in original packaging
- Final sale or clearly marked non-returnable items
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.
Questions?
We're happy to help. Reach out to us at returns@otzargoods.com.